Freight Forwarding & Customs Clearance, Managed Personally

I was receiving a package from South Africa via international air freight at Canberra airport. This was the first time I’ve had any need to clear and collect international air freight. The people in airfreight suggested that I use a customs agent to help clear the package. I wondered whether this was necessary but when they provided me with a copy of the documentation and explained the requirements, which were completely new to me and confusing, I asked for some recommendations for agents. They kindly provided some recommendations and I contacted Bianca from Onesource Customs & Logistics. I am so glad I did. Bianca was truly amazing. She was onto it within 10 minutes of my call and guided me through the documentation that I needed to provide and had them lodged by the end of the day. My package was cleared and I was able to collect it the next morning. I was amazed at the speed and efficiency with which Bianca dealt with this and so grateful that I made contact with her. She made it seem easy and the fee was reasonable. I would highly recommend her services.

Picked up my Joel's garage gear today; it was very helpful and super friendly. Brilliant service.

Excellent service and communication, if your importing anything I highly recommend Bianca she’s thorough and leaves nothing to chance.

I recently used OneSource Customs & Logistics and was extremely impressed with the level of service I received. Bianca was absolutely fantastic to deal with professional, efficient, knowledgeable, and always quick to respond. The entire customs clearance process was handled smoothly and without any stress. Bianca kept me informed every step of the way and made sure everything was completed promptly and accurately. What stood out most was the combination of excellent customer service, efficiency, and very reasonable pricing. It's refreshing to work with a company that genuinely cares about its clients and delivers such a high standard of service. I would highly recommend OneSource, and especially Bianca, to anyone needing customs clearance assistance. Thank you again for making the process so easy and hassle-free.

I had a DG package shipped from USA to Aus as air freight and it was stuck awaiting customs clearances. Bianca was excellent in quickly understanding my problem, communicating the solution and what paperwork and fees were required, and then quickly securing that release before I was hit with storage fees. Excellent service, highly recommend OSCL as customs brokers.

1000%% reliable and knows the business inside out.

The team at OSCL make life so much easier for us. Bringing in our first containers were a nightmare with another company but since coming on board with OSCL it is so incredibly easy and they seamlessly integrate with our purchasing teams almost as an extension of our business. Thanks so much for your support guys - looking forward to many years of partnership!

We recommend OSCL to absolutely everyone who could utilise their services. The level of knowledge and expertise of OSCL gives us confidence and peace of mind any time we import or export freight internationally. We love that Bianca is always swift to reply and is happy to answer our questions, talk us through the process, supply all relevant paperwork and triple check to ensure we have not missed a key checkbox or signature. Bigger is not always better, OSCL is a boutique agency and as such they provide a customised, high-level of service.

The team as OSCL have always been more than helpful during our dealings. Also happy to assist with queries that may be out of the scope of direct dealings with OSCL. We would recommend OSCL without hesitation.

Bianca was an absolute hero when it came to the logisitcs and shipping of goods to Australia. She was completly professional and worked around the clock to ensure a smooth shipping and customs clearence experience. I am very grateful for her time and highly skilled services and will be absolutely using her for every shipment moving forward. Thank you Bianca!