About
Bianca - Director / Customs Broker
I founded OSCL because I wanted to do things differently. Having worked across the freight industry since 2012—from large multinationals to small, family-run forwarders—I saw what worked, what didn’t, and how often small and medium businesses were left feeling overcharged, underinformed, and unsupported.
I built OSCL around the service I believed those businesses deserved: clear advice, honest pricing, practical solutions, and people who take ownership of their cargo.
After establishing OSCL, I took on a consultancy role with a peak freight industry body. That experience gave me a broader understanding of industry governance, operational challenges, and the gaps businesses face. Having since stepped away from that role, I bring that insight directly to our clients—supporting importers and exporters with complex cargo, and helping freight forwarders and customs brokers strengthen their own operations.
OSCL is a small, close-knit team that cares about the businesses behind every shipment. We combine personal service with modern technology, strong technical knowledge, and a clear understanding of costs. We’re upfront about what we can deliver, and we take the time to explain your options so you can make informed decisions.
Caitlin - Operations / Customs Trainee
Caitlin brings a strong background in road transport, operational management, and client service to OSCL. Having coordinated complex freight movements and managed daily transport operations, she understands what it takes to keep cargo moving—and how much depends on clear communication, careful planning, and practical problem-solving.
Before joining OSCL, Caitlin worked closely with clients, drivers, and suppliers to manage competing priorities and resolve challenges on the ground. That experience means she understands how decisions made along the supply chain affect the people handling your cargo and the businesses waiting for it.
Since joining our team, Caitlin has expanded her experience into international freight and customs operations, supporting import and export shipments, transport coordination, and client management. She is currently completing her Diploma of Customs Broking, building her knowledge of customs legislation, compliance, and international trade.
Caitlin takes a proactive, hands-on approach to managing shipments from origin through to final delivery. She keeps clients informed, follows through with suppliers, and works to identify potential issues early. When challenges arise, she focuses on finding a practical way forward.
Her transport experience and growing customs knowledge bring a valuable perspective to our team, helping connect international freight requirements with the realities of getting cargo to its final destination.
Jomel Macapagal – Operations Coordinator
Jomel has been a key part of the OneSource Customs & Logistics team since 2024, forming the backbone of backend operations and ensuring every shipment is processed accurately, compliantly, and in line with operational requirements before reaching the front end.
Working across documentation, systems, and shipment processing, Jomel plays a critical role in maintaining data integrity and keeping operations running smoothly behind the scenes. His strong attention to detail and structured approach help prevent issues before they arise, supporting seamless execution across the supply chain.
While not client-facing, Jomel’s impact is felt across every movement. He works closely with the OSCL team to streamline workflows and uphold the high standards of quality, reliability, and efficiency that the business is known for, supporting OSCL’s ability to scale and deliver consistently.
